Contact Us

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Email

support@nextframebase.com

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Phone

1300 000 123

Mon–Fri, 9am–6pm AEST

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Response Times: We aim to respond to all enquiries within 24 hours during business days (Monday to Friday, 9am–6pm AEST). Urgent matters such as account security issues are prioritised and typically addressed within 4 hours.

Complaints

If you wish to lodge a formal complaint, please email complaints@nextframebase.com with a detailed description of your concern. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.

If you are not satisfied with our resolution, you may escalate your complaint to the relevant state or territory gambling regulator or the Office of the Australian Information Commissioner (for privacy-related complaints).