Frequently Asked Questions

To verify your identity, you will typically need to provide:

• A government-issued photo ID (Australian driver's licence, passport, or proof-of-age card).
• Proof of address (a recent utility bill, bank statement, or government letter dated within the last 3 months).

In most cases, we can verify your identity electronically using the details you provide. If electronic verification is not possible, we will ask you to upload clear photographs or scans of your documents. For more details, see our AML/KYC Policy.

NextFrameBase operates in accordance with Australian federal and state/territory gambling laws. The availability of specific games may vary depending on your jurisdiction. During registration, we will confirm whether our services are available in your location.

If you are located outside Australia, please check the laws in your jurisdiction before accessing our platform, as we may not be licensed to offer services in your country.

To enter a draw on NextFrameBase:

• Log in to your account and navigate to the game you wish to play.
• Select your numbers manually or use the "Quick Pick" option for a random selection.
• Choose how many draws you want to enter (single or multi-draw options are available).
• Review your selections and confirm your entry.
• The entry fee will be deducted from your account balance.

You will receive an email confirmation with your entry details and a unique transaction reference number. Keep this for your records.

Yes. NextFrameBase offers subscription entries that allow you to automatically enter future draws with the same numbers. You can set up a subscription for a fixed number of draws or on an ongoing basis.

To manage your subscriptions, go to "My Account" > "My Entries" > "Subscriptions". You can pause, modify or cancel your subscription at any time. Please note that cancellations apply to future draws only — entries for draws that have already been purchased cannot be reversed.

If your entry matches the winning numbers, your prize will be automatically credited to your NextFrameBase account. You will also receive an email notification informing you of your win.

Small prizes (under $1,000 AUD) are typically credited within minutes of the draw result being confirmed. Larger prizes may require additional verification before being released to your account.

You can then withdraw your winnings to your nominated bank account or payment method. See the "Withdrawals" section below for more details.

NextFrameBase accepts a variety of secure payment methods, including:

• Visa and Mastercard debit and credit cards.
• Bank transfer (direct deposit / EFT).
• PayPal.
• Apple Pay and Google Pay.
• POLi Payments.

All transactions are processed in Australian Dollars (AUD). Minimum deposit and withdrawal amounts may apply depending on the payment method selected.

Withdrawal processing times depend on the payment method:

• Bank transfer: 1 to 3 business days.
• PayPal: Within 24 hours.
• Debit/credit card: 2 to 5 business days.

All withdrawal requests are subject to identity verification and security checks. First-time withdrawals or large withdrawals may require additional documentation. We aim to review and approve all withdrawal requests within 24 hours.

If you have forgotten your password:

• Click "Log In" on the homepage, then click "Forgot Password?"
• Enter the email address associated with your account.
• You will receive an email with a secure password reset link (valid for 30 minutes).
• Click the link and create a new, strong password.

If you do not receive the email within a few minutes, check your spam/junk folder. If you continue to have issues, contact our support team.

Absolutely. NextFrameBase employs industry-leading security measures to protect your data, including:

• TLS/SSL encryption for all data in transit.
• AES-256 encryption for sensitive stored data.
• Two-factor authentication (2FA) for account access.
• Regular third-party security audits and penetration testing.
• PCI DSS compliance for payment card data.

For full details, see our Security page.

If you wish to close your NextFrameBase account, you can do so by navigating to "My Account" > "Settings" > "Close Account", or by contacting our support team via the Contact page.

Before closing your account, please ensure you have withdrawn any remaining balance. Any funds remaining at the time of closure (excluding bonuses and promotional credits, subject to a minimum of $5.00 AUD) will be returned to your original payment method.

Please note that we are legally required to retain certain records for 7 years after account closure as part of our AML/KYC obligations.

You can manage your responsible gambling settings at any time by going to "My Account" > "Responsible Gambling". From there, you can:

• Set daily, weekly or monthly deposit limits.
• Set loss limits and session time reminders.
• Request a temporary or permanent self-exclusion.
• View your activity statements.

Reductions to deposit limits take effect immediately. Increases are subject to a 48-hour cooling-off period. Self-exclusion cannot be reversed before the chosen period expires.

For more information, visit our Responsible Gambling page or call the Gambling Helpline on 1800 858 858.

Generally, gambling winnings are not subject to income tax in Australia for recreational gamblers. The Australian Taxation Office (ATO) does not treat gambling wins as assessable income for individuals who gamble as a hobby or recreational activity.

However, if you are a professional gambler or gambling forms part of a business activity, different tax rules may apply. We recommend consulting a qualified tax professional for advice specific to your circumstances.

This information is general in nature and does not constitute tax advice.