Privacy Policy

Last updated: 8 April 2026

1. Introduction

NextFrameBase ("we", "our", "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website at nextframebase.com, you acknowledge that you have read, understood and agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you register an account, participate in games, or interact with our platform:

• Full name, date of birth and gender
• Email address and phone number
• Residential address
• Government-issued identification documents (for identity verification)
• Financial information such as bank account or payment card details
• Transaction and gameplay history

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and geolocation data
• Browser type, version and language preferences
• Device type, operating system and screen resolution
• Pages visited, time spent on pages and referral URLs
• Cookie identifiers and session data

2.3 Sensitive Information

We do not intentionally collect sensitive information (such as racial or ethnic origin, political opinions, or health information) unless required for responsible gambling measures or regulatory compliance, and only with your explicit consent.

3. How We Use Your Information

We use your personal information for the following purposes:

• Account management: To create, maintain and administer your user account.
• Identity verification: To verify your identity and age in compliance with Australian law and AUSTRAC requirements.
• Service delivery: To process transactions, manage entries, and deliver game results.
• Communication: To send you service updates, promotional materials (with your consent), and important notices.
• Responsible gambling: To monitor gameplay patterns and implement responsible gambling interventions.
• Legal compliance: To comply with applicable laws, regulations and court orders.
• Security: To detect, prevent and address fraud, security breaches and technical issues.
• Improvement: To analyse usage patterns and improve our products and services.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

5. Disclosure of Personal Information

We may share your personal information with:

• Service providers: Third-party companies that help us operate our platform, including payment processors, identity verification services, hosting providers and analytics providers.
• Regulatory bodies: Government agencies such as AUSTRAC, the Australian Communications and Media Authority (ACMA) and relevant state or territory gambling regulators.
• Legal requirements: Law enforcement agencies or courts when required by law or to protect our legal rights.
• Professional advisers: Lawyers, accountants and auditors in connection with legal, accounting or audit functions.

We do not sell your personal information to third parties for marketing purposes.

6. Overseas Disclosure

Some of our service providers may be located overseas. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the APPs. Countries where your data may be processed include the United States, the United Kingdom, and Singapore.

7. Data Security

We implement a range of security measures to protect your personal information, including:

• TLS/SSL encryption for all data transmitted between your browser and our servers
• AES-256 encryption for stored sensitive data
• Access controls and role-based permissions for staff
• Regular security audits and penetration testing
• Secure, access-controlled data centres located in Australia

For more information about our security measures, please see our Security page.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specific retention periods include:

• Account data: Retained for the lifetime of your account and for 7 years after account closure.
• Transaction records: Retained for a minimum of 7 years as required by AUSTRAC.
• Marketing preferences: Retained until you withdraw your consent.
• Cookie data: Retained as outlined in our Cookie Policy.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate, out-of-date or incomplete information.
• Opt-out: Opt out of receiving direct marketing communications at any time.
• Anonymity: Interact with us anonymously or by pseudonym where practicable, though this may limit the services available to you.
• Complaint: Lodge a complaint if you believe your privacy has been breached.

To exercise any of these rights, please contact us via our Contact page or email us at privacy@nextframebase.com.

10. Complaints

If you are dissatisfied with our handling of your personal information, you may lodge a complaint with us by contacting our Privacy Officer. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact our Privacy Officer: