Responsible Gambling

Your wellbeing matters to us

Our Commitment

NextFrameBase is committed to promoting responsible gambling and providing a safe, fair and enjoyable environment for all users. We recognise that while gambling is an entertaining activity for most people, it can become harmful for some. We have implemented a range of tools and resources to help you stay in control.

Responsible Gambling Tools

Deposit Limits

You can set daily, weekly or monthly deposit limits on your account at any time. These limits help you control how much money you spend on our platform.

• Setting limits: Navigate to "My Account" > "Responsible Gambling" > "Deposit Limits" to set your preferred limits.
• Reducing limits: Requests to reduce your deposit limit take effect immediately.
• Increasing limits: Requests to increase your deposit limit are subject to a mandatory 48-hour cooling-off period before taking effect, to protect you from impulsive decisions.

Loss Limits

In addition to deposit limits, you can set loss limits to cap the total amount you can lose within a specified period. Once your loss limit is reached, you will not be able to place additional entries until the next period begins.

Session Time Limits

You can set session time reminders to alert you after a specified period of continuous play. When your session limit is reached, you will receive a notification with the option to continue or log out. We recommend taking regular breaks.

Activity Statements

You can request a detailed activity statement at any time, showing your deposits, withdrawals, wins, losses and net position over any period. Activity statements are available in your account settings and can also be requested via our support team.

Reality Checks

Our platform can display periodic reality check notifications that show you how long you have been playing and a summary of your financial activity during the session. You can configure the frequency of these notifications in your account settings.

Self-Exclusion

If you feel that you need a break from gambling, you can self-exclude from NextFrameBase for a period of your choice:

• Short-term exclusion: 24 hours, 48 hours, 7 days or 30 days.
• Long-term exclusion: 6 months, 12 months, 3 years or 5 years.
• Permanent exclusion: You may request permanent exclusion from the platform.

During a self-exclusion period:

• You will not be able to log in, deposit, or place entries.
• You will be unsubscribed from all marketing communications.
• Any pending withdrawals will be processed as normal.
• Self-exclusion cannot be reversed before the elected period expires.

To request self-exclusion, go to "My Account" > "Responsible Gambling" > "Self-Exclusion", or contact our support team.

Signs of Problem Gambling

Gambling may be becoming a problem if you:

• Spend more money or time gambling than you can afford.
• Find it hard to manage or stop gambling.
• Have arguments with family or friends about money and gambling.
• Lose interest in usual activities or hobbies.
• Are always thinking about gambling or planning the next session.
• Lie to others about your gambling or hide gambling activity.
• Chase losses by trying to win back money you have already lost.
• Gamble to escape problems or relieve feelings of stress, anxiety or depression.
• Borrow money, sell possessions or neglect bills to fund gambling.
• Feel restless or irritable when trying to cut down or stop gambling.

Support Organisations

The following organisations provide free, confidential support for people affected by gambling:

Tips for Staying in Control

• Set a budget before you start and stick to it.
• Set a time limit and take regular breaks.
• Never gamble with money you cannot afford to lose.
• Do not chase your losses.
• Do not gamble when you are upset, stressed or under the influence of alcohol or drugs.
• Balance gambling with other activities and hobbies.
• Use our responsible gambling tools to maintain control.
• Talk to someone if gambling is causing you stress.

Underage Gambling Prevention

NextFrameBase does not permit anyone under the age of 18 to create an account or participate in any gambling activities. We employ strict age verification measures during registration and may request additional verification at any time.

If you suspect that a minor has gained access to our platform, please contact us immediately at support@nextframebase.com.

We recommend the use of internet filtering software to help prevent minors from accessing gambling websites:

• Net Nanny
• CyberPatrol
• Qustodio